When will my order be dispatched
We aim to process and dispatch orders within 48 hours; however, this can take a little longer during busy periods. Bikes can take up to 4 working days.
(*All express delivery options exclude Isle of Man, Inverness & Highlands, and non UK mainland destinations)
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UK Shipping for (Components, Wheels, Tires & Tubes) |
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Details |
Arrival estimate |
Price |
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FREE STANDARD SHIPPING UK |
Get free standard shipping on all UK orders Royal mail |
2-3 Working Days |
Free |
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Standard Shipping |
Typically arrives in 1-3 days (Mon-Fri) FREE if over £30 Royal mail, UPS |
1-3 Working Days |
3.99 |
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EXPRESS SHIPPING |
Typically arrives in 1-2 days (Mon-Fri) |
1-2 Working Days |
7.99 |
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EXPRESS NEXT DAY SHIPPING |
Arrives next available day (Mon-Fri) if ordered before 1pm |
Next Day |
9.99 |
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UK - Bulky Shipping for (Bikes, Frames & Forks) |
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Details |
Arrival estimate |
Price |
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Standard Shipping |
Free Standard. |
Within 2 – 3 working days |
Free |
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EXPRESS SHIPPING |
Express (Excludes Scottish Highlands and Channel Islands) |
Next Day |
17.99 |
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Europe - Shipping for (Components, Wheels, Tires & Tubes) |
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Details |
Arrival estimate |
Price |
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Standard Shipping |
7.99 FREE for orders over £49.99 |
3-7 Working days |
7.99 |
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Europe - Bulky Shipping for (Bikes, Frames & Forks) |
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Details |
Arrival estimate |
Price |
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Standard Shipping |
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5-10 working |
19.99 |
Please note Next Day means Next working day and excludes Saturday and Sundays. Orders placed after the cut off will be shipped the next available day on a next day service.
Please note any customers outside the UK may be liable to Local duty and Tax on delivery. Please contact your local customs office to confirm these rates.
Please check your local tax rates! Any orders cancelled at customs and returned to us will be subject to shipping fees for the outbound and return journey and a restocking fee.
Delivery Restrictions
We strongly advise against requesting delivery to the following delivery points:
Eastern Bikes cannot be held responsible for damage or loss that occurs to orders addressed to any of the above.
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Exempt Postcodes |
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If your delivery address falls under one of the below, unfortunately we are unable to guarantee next day delivery to your area. We will make every effort to deliver your order as quickly as possible. |
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A34-1 AB30-AB31 AB33-AB39 AB41-AB45 AB51-AB56 AB63 DD8 - DD10 FK15 FK17 FK19 - FK21 |
FK8 3 GY HS IM1 – IM9 IM86, IM87, IM99 IV10-IV36 IV4 - IV9 IV40 - IV56 JE KA27-KA28 KW2-KW17 (less KW 4 and KW12) |
PA20-PA49 PA60-PA78 PH10-PH26 (less PH12,27,28,29) PH30-PH44 PH49-PH50 PO30-PO41 TD15 2 TR21-TR25 ZE1-ZE3 |
Please note that gift cards do not count towards the free shipping threshold.
In the unlikely event that you do not receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
We currently DO NOT SHIP Outside the UK/Europe - Please visit EasternBikes.com for shipping to all other regions.
Tracking your order
As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! We're working on getting this to you ASAP.
Not what you ordered
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
Once we've received the above info, our Customer Support team will get this sorted for you. You may be asked to return the incorrect item back to us through our returns process.
ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
An item from my order is missing
In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
Once we've received the above info, our Customer Support team will get this sorted for you.
ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
Changing and cancelling an order
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
There is a 15-min window where you can cancel your order by locating the order in your account section and hitting the 'cancel order' button.
After your order is marked dispatched, it is too late to cancel the order and you'll need to follow our returns process.
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.
CUSTOMS & IMPORT FEES
Goods can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.
If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so Eastern bikes isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
AND IF I DON'T PAY THE CUSTOMS DUTY?
Yikes. If, for whatever reason, you refuse the customs fee and the parcel is returned back to Eastern bikes, a shipping and handling fee may be deducted from your refund.
